Need help?
If you can’t find the answer below, contact us:
We usually respond within 24–48 hours (business days).
When contacting support, please include:
When contacting support, please include:
- Your email used for subscription
- Your operating system (Windows / macOS + version)
- A short description of the issue
- Screenshot or screen recording if possible
Email:
support@pressplaysync.app
FAQ
TECHNICAL NOTES
What is PressPlay?
Is this a browser extension?
How many people can join a room?
How do I cancel my subscription?
I paid but the app is still in Free mode
Is my data stored?
What operating systems are supported?
Does PressPlay work with all websites?
PressPlay is a desktop app that synchronizes video playback across multiple users.
It works directly with your browser player. No streaming, no screen sharing.
It works directly with your browser player. No streaming, no screen sharing.
No.
PressPlay is a desktop application. It connects to your browser and controls playback externally.
PressPlay is a desktop application. It connects to your browser and controls playback externally.
It depends on your subscription plan.
Check the Pricing page for details.
Check the Pricing page for details.
Subscriptions are managed via Paddle.
You can cancel anytime using the link in your purchase email or through the billing portal.
Access remains active until the end of the billing period.
You can cancel anytime using the link in your purchase email or through the billing portal.
Access remains active until the end of the billing period.
PressPlay does not record or stream your video content.
Basic account and device data are stored securely to manage subscriptions and device limits.
See Privacy Policy for full details.
Basic account and device data are stored securely to manage subscriptions and device limits.
See Privacy Policy for full details.
Currently supported:
- Windows
- macOS
For best performance:
- Use updated Chrome or Chromium-based browsers
- Avoid multiple heavy apps running simultaneously
- Use stable internet connection
BILLING & REFUNDS
Payments are processed securely by Paddle.
Refund requests are reviewed case-by-case.
Refund requests are reviewed case-by-case.
- Contact support within 7 days of purchase if you experience technical issues.
PressPlay is not affiliated with any streaming platform.
Users are responsible for complying with the terms of the websites they access.
Users are responsible for complying with the terms of the websites they access.
Try:
- Restarting the app
- Logging out and back in
- Checking that you are using the same email as during purchase
PressPlay works with most modern browser-based video players.
Some websites may limit playback control due to their internal restrictions. If something doesn’t work, contact support with the website name.
Some websites may limit playback control due to their internal restrictions. If something doesn’t work, contact support with the website name.
